The mail@UCSF system is a collaborate work environment that combines e-mail, calendaring, and contacts.  The mail@UCSF system is sometimes referred to as "Exchange", "Entourage", "Outlook", "mail@UCSF", "Campus E-Mail", or "Campus Domain Account".  Keep in mind, anytime someone uses one of those words, they are all referring to the same thing.  The new system gives you improved stability, added security, and increased anti-spam protection.  It also gives you a standardized, easy to remember and easy to give out email address.  All e-mail addresses on the new system are ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ' and automatically registered in the global UCSF directory.

This document will teach you a few basics about the mail@UCSF system, as well as point you to further documentation created by us and by OAAIS.  

 The Basics:

Requesting a mail@UCSF account

Faculty

• New Biochem & Biophysics Faculty
  • our Academic Personnel Analyst, Marilyn Hersh, will request one for you once you are entered into the payroll system
• Existing B&B Faculty
  • Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Note: All @biochem.ucsf.edu addresses that were migrated to @ucsf.edu will continue to forward to your @ucsf.edu permanently (Please see FAQ below for more detailed information).

Staff

• new University-paid B&B Staff
  1. Fill out your Employment paperwork with our Personnel Group
  2. Please provide the Personnel Group your personal email address, if possible.
  3. Once your paperwork has been completed, our Staff Personnel Analyst, Melissa Allen, will request a mail@UCSF account for you
• new non-UCSF B&B Staff (i.e. HHMI employed lab researchers/techs)
  
  1. Request a valid UCID through our Staff Personnel Analyst, Melissa Allen
  2. ask Melissa Allen to send an e-Mail Account request 

Students/Postdoc

• STUDENTS:
  • ask Student Services
• POSTDOCS:
  • ask Rachel Mozesson to send an e-Mail Account request 

Other

• Resource Accounts
  • Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the following information:
    • Name of service, organization, or event needing the account
    • Reason for needing the account
    • Desired email address
    • Faculty or full-time staff sponsor (who will own the account) along with their UCID
• non-UCSF employees (i.e. contract workers)
  • Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the reason why a non-UCSF employee needs a mail@UCSF account

Activating your mail@UCSF account

After we have received the request from the Department Personnel Group, the request will take 3-5 business days to complete.  You will receive an email to your personal e-mail address with your login credentials, your new e-mail address, information on how to activate your account, and useful links on how to use your account.

Using your mail@UCSF account

Your mail@UCSF gives you e-mail, contacts, and calendaring in a collaborative environment.  To utilize the features available in your mail@UCSF account, we highly recommend using either Entourage 2008 on the Mac or Outlook 2007 on the PC (both are part of the Microsoft Office Professional suite; the student version does not contain Entourage/Outlook).

Entourage 2008

• Using Entourage 2008 with mail@UCSF
  
• Sharing Calendars, Contacts, and Folders
• Changing your password
• Checking your Account Usage/Quota
• Setting an "Out-of-Office" Auto-reply (aka. a 'Vacation' message)

mail@UCSF WebMail

• Using mail@UCSF WebMail
• Changing your password
• Setting an "Out-of-Office" Auto-reply (aka. a 'Vacation' message)
• Modifying your 

Outlook 2007

• Using Outlook 2007 with mail@UCSF 
• Changing your password
• Checking your Account Usage/Quota
• Setting an "Out-of-Office" Auto-reply (aka. a 'Vacation' message)

Policies:

• UCSF Policies

Frequently Asked Questions:

1. I'm leaving the University; can I keep my e-mail?