All too often a computer user will lose critical data on their desktop and we will have
no copy of it on our backup system. The reason: That desktop IS NOT a client on
the Biochem backup server. Because labs are free to buy, install, or perform
upgrades on their own computers, there are times when the tech shop has no way
of telling what is not being backed up. If any desktop is not registered in our backup
database, it WILL NOT be backed up. The Biochem tech unit provides a daily service
of data backups for 225 faculty, staff, and lab Macintosh and Windows desktops. It is
ultimately the user's responsibility to insure a computer is being backed up.
To insure that you are part of the nightly backup, you MUST take a few easy steps.
On a Mac, there are two:
1. Open the Control Panels, and look at the bottom of the list. You should see a
Control Panel with the name "*Retrospect Client." 2. When you go to "Shut down" at
night, Retrospect will present a prompt: "Now waiting for backup
" followed by the
floating "Dantz" box. If neither of these occur, that Mac will NOT backed up. Notify us
immediately by email at techsupport.
On a Windows desktop:
Open the Control Panels and make sure Retrospect is in there. If it is not, that
Windows desktop will NOT backed up. Notify us immediately by email at techsupport.
Both Mac and Windows should tell you when you are not backed up for a period of
sevendays. You will see an alert that warns you to call the backup administrator.
Notify us immediately by email at techsupport.
Please help us to help you by avoiding these nasty incidents from happening.
Jim and Michael
Tech Support for the Department of Biochemistry & Biophysics, has
a Backup Server available for the department's desktop computers. This
Backup System is comprised of four separate scripts, which backup onto
two separate sets of (DLT) digital liner tapes. Our Backup System supports
both Macintosh and Windows clients, which currently consist of over 250
(OS 8, 9, X) or Windows (OS 95, 98, 2000) desktop computer or laptop.
valid, fully-qualified, UCSF IP Address and an active network connection.
Computers with loopback, or private IP Addresses will not be backed-up,
i.e., 127.x.y.z, 10.x,y,z, 172.16.y.z, or 192.168.y.z
Retrospect Client installed, at least version 4.2A for the Mac or 5.0
Installations of the Retrospect Client can only be done by filling-out
a Help Request and by appointment.
Passwords on the Retrospect Client are setup at the time of the
must be open to IP Address 18.104.22.168 with TCP and UDP port 497.
At this time we are not requiring payments or charges for the Client
software or tapes.
backup is one of the many services that we provide. Of course, if your
data is absolutely important make a copy and place it on another disk.
months of January and July, there will be a three weeks waiting period
before all the machines are fully backed-up. In the interim, please
make a copy of all your important files to another disk.
you have lost or deleted files from your computer, fill-out a Help
Request for a data restores. Be as specific as you can be, include
the file names, file types, folder directories, and the last known date
the file(s) were on the drive.
an example: "Hi, I am from the Blank lab, the computer's retrospect
client name is 'Bch 9E BlankLab comp1.' I lost an entire folder,
named "My Files," which as last seen on February 15, 2001,
that was located in the following directory: Hard Drive/Documents/Important/My
Files. There were a total of 5 PhotoShop images and 10 Excel files,
all the files started with the name 'File00.' - Thank You."
restores normally takes less than two working days, with accurate
file and directory information supplied. Otherwise, data restores
can take over 7 working days.
information on the Backup Server:
scripts run 24 hrs a day, 7 days a week.
script for laptops, that run from 10 AM to 2 PM.
script for Servers, that run from 4 PM to 6 PM.
script for all machines, that runs from 6 PM to 8AM the next day.
and over the weekend for all machines.
alternate between two tape sets, in a six-month period both tapesets
total up to 1.6 TB (Terabytes) which is approx. 1,600GB (Gigabytes).
are kept for a six-month period.
use Retrospect software because it is flexible, scalable, and operational
in a cross-platform environment.
Backup Server has been configured to use filters that excludes the following:
files (.mp3, .aiff, sound clips, and tracks), memory space (swap
files, virtual memory, temp files), disk images, and a few other
to know the Retrospect Client:
active client is seamless to you and the drive is automatically backed-up.
retrospect clients are backed-up by the Backup Server immediately after
the laptop connects to the network. (Some computers need to be restarted
after activating TCP/IP).
Retrospect Client is a control panel in both the Mac and Windows OS.
The preference of the client gives you, the user, the control specify
the user after a successful backup.
the user if a backup has not taken place in over 7 days, if so please
fill-out a Help Request, include
the computer's IP Address and Retrospect Client name.
can request a specified time for a backup. If you use the computer
until 7PM and does not want to be backed-up while the computer is
in use, you can change the schedule from the normally scheduled
time to backup after 7PM.
folder exclusions, you can specify folders that you do not to want
backed-up. Be careful with this setting, this may prevent important
files, like your saved email, from getting backed-up.
you are using the computer the computer when the Backup attempts to
create a backup session, you have the choice of deferring the backup
until a specified time.